Wednesday, August 14, 2019

Insurers Strive to Help Members Kick Smoking Habit


Recent research from the Centers for Disease Control and Prevention indicates that the percentage of Americans trying to quit smoking has leveled off in recent years, with most states experiencing no change in quit-attempt prevalence from 2011 to 2017.
The Affordable Care Act, Medicare and Medicaid programs, and other federal regulations already require health plans to cover a range of smoking-cessation treatments and support. But some insurers are opting to offer more robust tobacco-cessation programs to members.
One example is Blue Shield of California, which in June launched a new "digitally based lifestyle medicine and health platform" called Wellvolution. Consumer choice is a key component of Wellvolution, so members who indicate they're interested in quitting smoking are given the option of three programs: one that's more heavily focused on telephonic support, and two that are "more app- and digital-coaching based," says Angie Kalousek, director of markets and lifestyle medicine for Blue Shield of California.
"The one thing that we don't really believe in and have not integrated [in the Wellvolution platform] is financial incentives," she adds. That tactic, Kalousek says, is a "false motivator that doesn't create sustained change."
Like Blue Shield of California, Cigna Corp. offers members more than one option for tobacco cessation support.
"We focus on helping customers improve their whole person health — both body and mind — through the Lifestyle Management Program for Tobacco Cessation," Tracy Awe, Cigna's product director for consumer health engagement, says via email.
"We also incorporate tobacco cessation services into other health and well-being programs like our chronic condition coaching program," she says.

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