·
Assistance for UnitedHealthcare plan participants
whose access to care or prescriptions needs may have been affected
·
Free emotional-support help line from Optum open to
anyone
October 21, 2019 04:44 PM
Eastern Daylight Time
DALLAS--(BUSINESS WIRE)--UnitedHealthcare and
Optum, the health benefits and services companies of UnitedHealth Group (NYSE:
UNH), are taking action to help people who may be affected by severe weather,
including tornadoes that struck parts of Dallas and the surrounding area.
Support
includes assisting health plan participants who may need to make alternate
arrangements to access care and early prescription refills, as well as offering
a free emotional-support line to help people who might be affected.
·
Help Finding a Network Care Provider, Early
Refills: Plan participants who need help finding a care provider in the
UnitedHealthcare network or obtaining early prescription refills can call
customer care at the number located on the back of their medical ID cards.
·
UHC App: People enrolled in
employer-sponsored and individual health plans who have a smartphone can
download the free UHC App, which enables them to access their health plan ID
card, review and manage prescription medications, locate nearby network care
providers and facilities, view account information and more. The app also
enables eligible plan participants to directly schedule and conduct a Virtual
Visit with a doctor* and arrange a callback from a UnitedHealthcare
customer service advocate**. The app is available now for download for Android and Apple devices to people enrolled in UnitedHealthcare
health benefit plans.
·
Free Help Line: Optum,
a leading health and behavioral health services company, is offering a free
emotional-support help line.
The
toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week,
for as long as necessary. The service is free of charge and open to anyone.
Specially trained Optum mental health specialists help people manage their
stress and anxiety so they can continue to address their everyday needs.
Callers may also receive referrals to community resources to help them with
specific concerns, including financial and legal matters.
Along
with the toll-free help line, emotional-support resources and information are
available online at www.liveandworkwell.com.
About
UnitedHealth Group
UnitedHealth Group (NYSE: UNH) is a diversified health care company dedicated to helping people live healthier lives and helping to make the health system work better for everyone. UnitedHealth Group offers a broad spectrum of products and services through two distinct platforms: UnitedHealthcare, which provides health care coverage and benefits services; and Optum, which provides information and technology-enabled health services. For more information, visit UnitedHealth Group at www.unitedhealthgroup.com or follow @UnitedHealthGrp on Twitter.
UnitedHealth Group (NYSE: UNH) is a diversified health care company dedicated to helping people live healthier lives and helping to make the health system work better for everyone. UnitedHealth Group offers a broad spectrum of products and services through two distinct platforms: UnitedHealthcare, which provides health care coverage and benefits services; and Optum, which provides information and technology-enabled health services. For more information, visit UnitedHealth Group at www.unitedhealthgroup.com or follow @UnitedHealthGrp on Twitter.
*
Additional out-of-pocket costs may be required for telemedicine services
depending on the plan and any applicable state requirements.
** Most
UnitedHealthcare employer-sponsored plan participants have access to the
callback feature.
Media
Contact:
Dimitri Senaratna
UnitedHealth Group
952-936-3275
dimitri_senaratna@uhg.com
Dimitri Senaratna
UnitedHealth Group
952-936-3275
dimitri_senaratna@uhg.com
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