How telemedicine and other innovations are
delivering care where we are the most—at home
BY FASTCO
WORKS 04-13-21 OPTUM
The
world had to adapt quickly during the pandemic. Adopting new technologies to
allow people access and convenience has now become the norm. Healthcare sits at
the center of the acceleration of innovation, driven not only by the need for
social distancing, but also the need to care for those in underserved
communities who have limited access. At this year’s Most Innovative Companies
Summit, Julianne Pepitone invited Dr. Kristi Henderson, the SVP of Innovation
and Telehealth at Optum and Eric Rock, the CEO of Vivify to share their
insights and lessons learned.
HIGHLIGHTS FROM THIS
PANEL:
JULIANNE PEPITONE:
Do
you think with all the changes that we’ve seen, are we going to go back to the
way we were before, after COVID has abated, or do you think that a more
mainstream widespread tele-health and digital tools kind of system is here to
stay?
ERIC ROCK:
I
think it’s here to stay. As Christie and I have said it, it is going to require
some additional momentum and, if you will, acceleration of expansion driven by
things like reimbursement and the confidence that’s needed here. But it is
absolutely going to grow and grow quickly. And I want to call out that
traditional telehealth as we’re used to it is typically a one-to-one
relationship associated with an episodic event, as Christie had mentioned. But
if we bring in those digital tools that allow a continual relationship without
burdening the provider with constant communications required, again, management
by exception, that’s where the pairing of telehealth, remote monitoring,
connected health, many terms really come together to accomplish the ability to scale
the providers.
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https://www.fastcompany.com/90616835/the-doctor-will-zoom-you-now
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