|
DALLAS –
JULY 14, 2022 – Integrity Marketing
Group, LLC (“Integrity”), a leading distributor of life and health
insurance, and provider of wealth management and retirement planning
solutions, today announced Bryan
Hunsaker will become President, Integrity Contact Centers.
Hunsaker will oversee Integrity’s expansive contact center and telephonic
agent efforts. He will also work closely with other members of
Integrity’s executive leadership team as they work to unify and optimize
the company’s omnichannel customer contact operations.
Today’s news builds on
the momentum Hunsaker brought to Integrity in June 2021, when his
company, Unified Health, joined the Integrity platform and he became a
Managing Partner. With more than 3,000 contact center agents handling
over 10 million customer interactions annually, Integrity has become a
strong and influential leader in the contact center space. Hunsaker’s new
and expanded role will allow the entire Integrity organization to benefit
from his in-depth experience and expertise.
“Bryan’s successful
track record in the industry makes him the perfect leader for this
exciting new role at Integrity,” said Bryan W. Adams, Co-Founder and CEO
of Integrity. “His understanding of the industry and how our organization
fits into the larger picture of providing life, health and wealth
solutions has already made him an invaluable asset to our growth. Bryan
will be a great addition to Integrity’s leadership team, and our
operations will benefit immensely from his insights and vision. This move
will help accelerate Integrity’s efforts to improve the experience for
our partners, agents and advisors, carriers and consumers. We’re thrilled
that Bryan has chosen to accept the position.”
As President, Integrity
Contact Centers, Hunsaker will be responsible for leading all of
Integrity’s contact center initiatives. He will work to optimize
processes and unify them with the growing volume of telephonic operations
conducted by agents. Hunsaker will also be tasked with designing and
implementing transformative strategies and systems that advance
Integrity’s efforts to help consumers get solutions in the ways that work
best for them — in person, over the phone or online.
“There is no player in
the industry today quite like Integrity — I’m honored and humbled to be
part of what we’re building together,” shared Bryan Hunsaker, President,
Integrity Contact Centers. “Our ability to marry our extensive field
operations with our contact centers allows us to provide holistic
solutions that empower agents and the consumers they serve. The
opportunity to better integrate all of Integrity’s contact centers and
connect agents to clients more efficiently is incredibly exciting to me,
both personally and professionally. I believe we’re going to transform
the industry in many ways, creating ‘customers for life’ and serving them
more holistically.”
With an illustrious
business career spanning over 30 years, Hunsaker has operated multiple
private and public companies in various industries worldwide. After
helping grow other contact centers into recognized and respected leaders
in the industry, Hunsaker founded Unified Health. Unified quickly became
known as an innovative force in the industry, as Hunsaker and his team
developed unique systems that focused on creating lifetime relationships
between contact center agents and their clients.
“Bryan has built an
unmistakable reputation that will help shape the perspective of our
entire team,” added Tom Dempsey, Integrity’s Chief Distribution Officer.
“He knows the industry inside and out and has proven time and time again
that he can not only develop innovative solutions that support the
organization’s vision, but also implement them. Bryan’s consumer-driven
vision has helped redefine the role that call centers play in helping
Americans get the life, health and wealth protection they need. We’re
very grateful he’s part of the Integrity family — our contact center and
telephonic operations are in great hands.”
For more information about Integrity, visit www.integritymarketing.com.
|
No comments:
Post a Comment