COVID-19 Vaccine for Veterans, Free Customer Experience Certificate, Changes to Patient Billing

#VetResources is a weekly newsletter for Veterans, their Families, Caregivers, and Survivors. SIGN UP | VIEW/SHARE | EVENTS | WELCOME KIT | PODCAST Scroll down for a list of all events this week Understanding Your VA Patient Billing Statements  Veterans will not be charged for interest or administrative charges until at least December 31 for medical care received since April 2020. VA stopped mailing monthly patient billing statements in April. Veterans with an account balance will receive information-only letters in November with information on copayment charges and voluntary payment options.     LEARN MORE    What You Need to Know About the COVID-19 Vaccine VA is working with the Centers for Disease Control and Prevention (CDC) to plan how to deliver a COVID-19 vaccine when one is available, all while prioritizing Veteran and employee safety. Your VA medical facility will update you when vaccines are available.  LEARN MORE Participate in Ongoing COVID-19 Trials As part of fight against the COVID-19 pandemic, VA is recruiting volunteers for COVID-19 clinical trials at select VA facilities across the country. PSA VIDEO    SIGN UP VA coronavirus Updates | Chatbot | App | Weekly Report VA Report Lists 71 Top Customer Experience Initiatives Over the past five years, VA’s trust scores – as determined by VA’s Veteran customers – have increased by 24% – showing the positive impact an intentional commitment to, and investment in customer experience can have for those we serve. LEARN MORE   DOWNLOAD 102-year-old World War II Veteran has Columbia park named in her honor VA Releases Customer Experience Guide for Federal Agencies The Customer Experience Cookbook is offered as an aid for any government organization or CX practitioners that have the desire to become more customer-centric by establishing a CX program. LEARN MORE   DOWNLOAD Veteran Owes his Life to a Partnership-funded Lung Cancer Screening Free Customer Experience Training Veterans and their families can boost their skill set with a free Operational Customer Experience Management training program and certificate offered by Medallia. Attend a November 19 webinar to sign up for the free self-paced online program.  LEARN MORE Learn How to Support a Veteran Loved One Coast Guard Auxiliary for Camaraderie and Service Looking for camaraderie and a chance to contribute? Volunteer with the Coast Guard Auxiliary! Auxiliary volunteers help the Coast Guard accomplish its missions. The Auxiliary has units in all 50 states, Puerto Rico, the Virgin Islands, American Samoa, and Guam. LEARN MORE Tips to Stay Safe from Scammers VA Podcast: Borne the Battle Alongside Iraq War Veteran David Eckert, Vietnam War Blue Water Navy (BWN) John Burns educated BWN Veterans on how to file a claim to receive compensation. LEARN MORE  LISTEN Support Veteran Job Seekers on LinkedIn by Writing a Post with #offeringvetshelp and Searching #VetsOpenToWork Pennsylvania Virtual Veterans Experience Action Center Assists 500+ Veterans with one-on-one assistance These VA-hosted events offer one-stop VA and community support to include updating and adjudicating claims; enrolling in VA health care, and scheduling medical appointments; accessing housing and temporary financial assistance, and applying for State Veterans Benefits Assistance. LEARN MORE   VA Podcast: My Life, My Story #3: Simon's Work is his Hobby Listen to Simon's story, whose work is his hobby.  LEARN MORE  LISTEN Virtual Events this Week Nov. 19 - VA Benefits and Claims Town Hall Nov. 19 - Jacksonville Virtual Career Fair for Veterans Nov. 19 - Dallas Virtual Career Fair for Veterans  Nov. 19 - Soldiers' Angels Veteran Mobile Food Distribution - San Antonio, Texas Nov. 19 - VA Caregiver Support Program Expansion Nov. 19 - VA Benefits Pennsylvania Townhall  Nov. 20 - Soldiers' Angels Veteran Food Distribution - Atlanta, Georgia Nov. 20 - Olympia, Washington Veterans Stand Down Nov. 20 - Soldiers' Angels Veteran Food Distribution - Orlando, Florida Nov. 23 - Virtual Coffee House - Veteran Business Chat Nov. 23 - Veterans Business Outreach Center Orientation Webinar Nov. 23 - VA Benefits Georgia Townhall Nov. 24 - National Virtual Career Fair for Veterans Nov. 24 - “Chief Chat”  with Medal of Honor Recipients VIEW ALL EVENTS VAntage Point: Partnership to enhance breast cancer treatment for Veterans VA, Labor Department team up to support Veteran employment Women Veterans, learn what VA has to offer Helping Veterans with therapeutic exercise and holistic interventions VA adds tens of thousands of jobs, increases remote options Groundbreaking for VA Clinic in Fort Smith, Arkansas Texas VA hiring new staff for care Veterans’ deserve Helping Veterans with wellness and resilience VA Manchester celebrates babies born in 2020 Philadelphia VA cross trains over 350 nurses Holiday Safety: Give the Gift of Life this season Meditation may help Veterans with PTSD Pay off your school debt quickly with this VA program Community providers: VA urgent care network change Transforming Veteran stories into art The Innovation Experience brought partnerships to the forefront Reflections on Armistice Day 1945 Are you an innovator? Put your creativity to work at VA Five ways VA supports rural communities during COVID-19 VA News Releases: VA chief research officer receives award for advancing prostate cancer research for Veterans VA, federal partners plan for COVID-19 vaccination distribution  VA report lists 71 top customer experience improvements and initiatives VA recruiting volunteers for COVID-19 clinical trials  VA, America Salutes You partner to bring attention to suicide prevention resources VA recognized for clear, consistent communication to Veterans  VA confirms authority for its health care professionals to practice across state lines VA releases 2020 National Veteran Suicide Prevention Annual Report  Need to contact VA? Veterans Crisis Line: 1-800-273-8255 and press 1, Chat, or Text 838255 Homeless Veteran Resources: 1-877-424-3838 or Chat White House VA Hotline: 1-855-948-2311 Don't know what number to call? 1-800-MyVA411 (800-698-2411) is never the wrong number Find a VA Facility near you.  FACILITY LOCATOR Not sure where to start?  VA WELCOME KIT Want to receive this newsletter or other VA updates? Disclaimer: The sharing of any non-VA information does not constitute an endorsement of products or services on the part of the VA. Get this as a forward? Sign Up to receive updates from Veterans Affairs. Having questions or problems? Please visit subscriberhelp.govdelivery.com for assistance. If you are in crisis and need immediate help, please call 1-800-273-8255 and (PRESS 1) or visit http://www.veteranscrisisline.net/. Please remember the only secure way to ask personal questions is at https://iris.custhelp.com.