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Are you in the business of
advice as a financial advisor?
What is your experience with an accountant or lawyer? Is it about advice
and counsel or is it about buying a product or service? Think about the
last meeting you had with your accountant. Was your accountant going
through an agenda to try to convince you to do something on their agenda,
or were they listening to your story, your situation, and giving you advice
on what you should do? Or did they give you options and let you choose?
They gave you advice, which is what you hired them to do. The process is completely
different than what average financial advisors do when they meet a client.
Only the elite financial advisors who focus on planning and advice deliver
a process that is all-around planning, goals, and advice.
What needs to change in your process?
Think of the annual revenue you generate with your best clients. Your job
is to deliver more and more value every year for that ever-increasing fee
you charge. What value add did you deliver in the last three years for a
higher fee? Yes higher fees, as most portfolios are up in value due to
strong performance. Revenue is up and value delivered to clients is flat.
Why do you think that most of the clients that you acquired over the last
three years left their current financial advisor? Is it communication? Is
it performance or is it that a new advisor articulated more value than you
have delivered in the last ten years? This is what I call a fee audit. It
is not about fees, it is about lack of value, and advice, including written
advice. Fee audit checklist for ideal prospects, click here https://feeaudit.getresponsepages.com/
Advice in writing
I ask advisors to share with me their implementation or advice schedule for
their best clients, hiding the names and confidentiality of course. Most of
the advisors I work with share with me what the advice in writing looks
like. Average Financial Advisors struggle to share their advice in writing.
They ask me how they should do it? How do you deliver advice in writing,
from a client's perspective, an accountant or lawyer's perspective, and
from your firms' compliance perspective? The less you provide, the less
trust you are building with ideal clients. They trust you to give them
advice. They are wondering why they stay with their current financial
advisor until they meet someone who provides more advice, more value in
writing. How will you deliver more value in writing to your ideal clients
and prospects?
Sample plans and advice
Every advisor and firm I work with, I ask for a few sample plans. I am not
looking to pick the plan apart, sell them some other software, I simply
look at their process. What is your process, and as a result what is the
output of your process? Is it emotionally engaging or logical? Most
financial plans are dull and don’t have great graphics and design. But what
if it did? What if your plan had great emotional appeal and was exciting to
look at? What if it had pictures of peoples goals in an emotionally
appealing way? The best advisors use data-driven software that is all
logical. Elite advisors create emotionally appealing plans and combine it
with the logical data behind it. What if you were so excited to share your
written advice, in a meaningful way that people were inspired by it, making
it a positive experience, emotionally and logically? What is the outcome
for me as a client? A very positive repeatable process that engages people
in an emotional and logical way.
How can I do it better?
How can you engage more planning and more advice from ideal clients? You
have their trust, get a deeper understanding of their goals and values that
drives them forward. Redo the goals conversations and their values
discussions with your best clients and update their goals or priorities on
paper for them. You are paid for advice, and they are looking for more
advice to help them accomplish more. However, the problem for most
financial advisors, is they do not have a process to consistently and
repeatably go back to existing clients and deliver more advice unless the
client brings it up. The conversation goes something like this” I just sold
my (boat, business, home, etc) and now I need to figure out what to do with
the money”. The client has money in motion and calls their advisor. The
elite advisors already have had the discussion and once the item is sold,
they call the advisor to activate the plan. This is the difference between
an advisor who delivers advice and an advisor who doesn’t. That is why
clients have money elsewhere.
Practice management is about process, process, process
Do you have a proven scripted process for ideal clients? Do you have a
proven scripted progress update process for ideal clients? Do you have a
sample comprehensive financial and investment plan covering all 7 areas of
your financial life? Share this sample with everyone you know. Then ask
people to share their plan with you, which usually doesn’t exist. Your plan
is better than no plan, no advice in writing. Deliver more value to your
ideal clients, and double your revenue per client this fall, with fewer
clients. This plan will give you more time and money as well as your
client!
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