Get Answers for Common SHOP Questions

Employers who provide health insurance through the Small Business Health Options Program (SHOP) may have questions about their current or previous SHOP coverage. Your insurance company or your agent or broker can answer questions related to: Plan year start and end dates Payment inquiries Claims-related inquiries Renewing or updating coverage Adding or removing employees and their dependents Life status changes or special enrollments for employees For more SHOP tools, resources, and FAQs visit HealthCare.gov or find a SHOP-registered agent or broker in your area using Find Local Help. Questions? Contact your insurance company or an agent or broker for help. For additional assistance, contact the SHOP Call Center at 1-800-706-7893 (TTY: 1-888-201-6445).