Article Linked Below:
A Better Way to Diagnose Quality Ratings
How consumers rate
their health plans and health care is more important now than ever
before.
Deft’s Quality
Ratings Diagnostic Service produces explanations of the ratings
generated by CAHPS and QRS surveys. It also drills down into
operational elements that when addressed can boost these ratings in
out-years.
Our new article
discusses a breakthrough in quality ratings diagnostic studies that leads
to greater insight with more precision. The payoff of these studies
can be better resource allocation for member experience improvement
initiatives.
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