On the Record

"To the extent possible, you've got to rely a lot on your own network staff, the decisions they can make. You still have to rely on the vendors in certain places, but they may not always be there given they're going to be stretched a thousand different ways."

— Mike Vennera, senior vice president and chief information officer of Independence Blue Cross, talked with AIS's Health Plan Weekly about the challenges involved in shifting an insurer's employees to telework amid the COVID-19 pandemic.

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