"As an insurer, our
employers were coming to us and asking for assistance on getting their
employees back to work safely. So some more messaging and tool development had
to really start to shift toward [that]."
— Stacy Byers, Highmark's vice president of customer experience,
talked with AIS's Health Plan
Weekly about how insurers are using apps and other forms of
technology to better serve their members at home, or as they return to the
workforce amid the COVID-19 pandemic.
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