Confusing Layout
& No Map
The first mistake was
the most frustrating for me as the consumer. Unless you’ve been to the
farm before, there is very little chance you’ll be able to figure out
where to go to do anything. That’s because there is no map and the few
signs they posted were too small to read until you’re a few feet away
from them.
That left my family
with the only option to aimlessly walk around to create our own mental
map of the farm. To this day, I’m not confident we saw everything, but
I do know we did not see the local wine stand until it was too late to
make a purchase. That’s at least one lost sale right there.
Now let’s turn our
attention to your website. Are you making this same mistake? Is it
crystal clear to a new visitor where to go to find your products or
services?
Here’s the thing, we
all think our own websites are easy to use because we use our websites
without even thinking. The secret is to find someone who has never used
your website before and doesn’t know your business. Have that person
use your website and provide honest feedback about usability.
And don’t forget about
testing on your mobile device! Google updated their search engine
algorithm to take mobile usability into account. That means if your
website is not easy to use on a mobile device (aka mobile-friendly or
mobile-optimized), then your rankings will suffer.
Multiple Pumpkin
Patches for Similar Pumpkins
The second mistake
again caused some confusion. The farm had multiple pumpkin patches,
several bins of pumpkins, and many piles of pumpkins spread out across
the farm. If each different area contained different types of pumpkins
separated by size, shape, color, then there wouldn’t be a problem.
However, each area had similar pumpkins!
Of course, I didn’t
know each area had similar pumpkins until I walked around and inspected
them first-hand. As the consumer, that was a negative experience that
certainly didn’t help the sales process. Plus, it made the decision to
pick a particular pumpkin much harder because I was never sure if there
was a better one in another location. As I’m sure you know, that kind
of indecision can kill sales.
The same thing can
happen on your website. If you have multiple pages for essentially the
same product or service, then that creates confusion for your visitors.
But in this case you’re not just confusing your prospective customer,
you’re also confusing Google! When you have duplicate pages on your
website, then Google’s algorithm will not know for sure which page you
want to display in the search results. That means duplicate pages will
not only hurt your sales, but can also hurt your chances of ranking in
Google.
No Lead Magnet
The third mistake was a
big one: the farm failed to collect my contact information while I was
there. That means the farm has no way to follow up with me to remind me
to bring my family back next year. To be honest, I don’t remember the
name of the farm so there’s a good chance I would never go back unless
they followed up via email or physical mail.
There was plenty of
opportunity to get my contact information. For example, why didn’t they
take a picture of my family in front of a big pile of pumpkins and
offer to email it to me if I gave my email address? Or how about a free
gourd or small pumpkin in exchange for my mailing address? I would have
gladly done both.
Those are two examples
of “lead magnets.” A lead magnet is something you offer to prospects
and customers in exchange for their contact information so you can
follow up to encourage repeat business and referrals.
The fact is if your
website does not have a lead magnet, then you’re losing sales. Don’t
expect your website visitors to remember your business name and URL
after they leave your website. Chances are very good they didn’t write
it down and they won’t be able to find your website when they are
finally ready to make a purchase. When that happens you’ll lose the
sale to a competitor that just happens to be in the right place at the
right time.
Remember, SEO success
is not measured in keyword rankings — it’s measured in revenue. And a
lead magnet will ensure you’re maximizing the sales you generate from
your investment in SEO.
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