Wednesday, May 27, 2020

There’s No Going Back To The Old Office


Rodd Wagner Contributor May 26, 2020,04:54pm EDT
It could get really weird going back to the office.
There could be staggered shifts at some companies to reduce the number of people at the doors and in the hallways. Arrive at your assigned time.
Someone in a spacesuit might insist on taking your temperature, which is both intrusive and an imperfect indicator of whether you’re carrying coronavirus. Let it go.
You’ll need to keep the same distance from your coworkers as you would if they had not showered for a few days. Bring a mask. Wave and smile enough that they can see your eyes squint, since they won’t be able to see your mouth.
Don’t touch the copy machine, a stapler, a coffee pot or anything any of them touched unless you wiped it down before or washed your hands after, or both. Bring hand sanitizer.
Meetings will be held in the big conference rooms. Keep your distance as you file in. You’ll have at least two empty seats on either side of you. Bring disinfectant wipes.
You’ll have to sit by yourself or eat at your desk during your assigned mealtime. Bring your lunch.
When you first return, the pipes in the building may have been unused for so long that you could catch Legionnaires’ disease from them. Bring water.
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While it would be great if those cubicle walls were a barrier against the virus, the current evidence indicates they are no guarantee. “Many workers will find a mess of masking tape, plastic sheets, police tape, floor decals, and a host of half-baked design solutions in the name stemming the spread of Covid-19,” wrote Quartz’s design and architecture reporter. Bring your newfound germaphobia.
Be prepared for new experiences, like watching the guy with asthma run from the building when the woman with seasonal allergies has a sneezing fit. Or being notified to stay home when someone in your building tests positive. Or not being able to go to the funeral of the woman who was planning to retire next year, the one who was your mentor. Or being mad at whoever brought the virus into the office – until you realize it might have been you. Bring your patience and compassion.
It’s a lot to think about, and not a single neuron of it is aimed at the latest project, the new batch of code, the next contract or anything related to what your company sells. This is just what it takes now to get to work and back.
If you’re one of the millions who have been working from home (one poll found 47% of those employed had not left home to go to work in the previous week), chances are you haven’t had to consider all the adjustments that the coronavirus will impose on office life. But leaders at your company certainly have. They’ve been running cost/benefit analyses on the various options. They’re seeing a lot of costs and not many benefits to calling you back.
What you’ve had to do in the past to get to your desk – whether late trains, driving through snowstorms, day care cancellations, car trouble or even battling the flu – has been your problem. This time it’s also the company’s responsibility. By government fiat and its own imperative to avoid interruptions, the onus is on the business to redesign the office, stagger the shifts, install hand-sanitizing stations, hire more cleaning people, play hall monitor and keep paying the lease on a building where they must now find more space for you to work, further away from everyone else.
The leaders of many companies are, of course, wondering how much work you’re getting done. Is the time lost to the kids studying from home and the chaos of the new puppy compensated for by not having to make the commute or care much about what you’re wearing from the waist down? You might be disoriented, distracted and subsequently less productive, they worry.
But then they imagine you at your desk with your hand sanitizer, wipes, mask, water, lunch, and your brain all keyed up about what and who is safe. They calculate the expense and time of getting you to your desk, where you will be potentially exposed to the coronavirus while using resources needed by fellow employees whose jobs can’t be done from home. And they project that while a vaccine may not be here until early 2021 or later, you’re probably figuring out a workable routine with the kids and the puppy. And pants.
Not surprising, tech companies are jumping in first because digital output produced from a home office is indistinguishable from ones and zeroes assembled at the corporate headquarters. “As of today, Shopify is a digital by default company,” CEO Tobi Lutke tweeted on Thursday. “We will keep our offices closed until 2021 so that we can rework them for the new reality. And after that, most will permanently work remotely. Office centricity is over.”
Others will follow, perhaps not with such blanket declarations, because desk workers at those firms may sometimes need to interact with production teams or do something hands-on. But the hassles of working safely at the office are so great, the previous routines have by now been so disrupted for so long and new habits are now so well on their way to being locked in that the “default” option on most days for office workers will be working from home.
“If you are coming and working at your desk, you certainly could do that from home,” Nielsen CEO David Kenny told The New York Times. “We have leases that are coming due, and it’s absolutely driving those kinds of decisions. . . . I have done an about-face on this.”
“We’ve proven we can operate with no footprint,” Morgan Stanley CEO James Gorman told Bloomberg. “Can I see a future where part of every week, certainly part of every month, a lot of our employees will be at home? Absolutely.”
Just as companies are “withdrawing guidance” on their future financial outcomes, no one knows exactly where the flight to home offices will lead. Will office hours become stricter to maintain work-like balance or more relaxed to accommodate the midday demands around the house? Will brand-compliant digital backgrounds for video conferences replace the décor of the guest bedroom? Will digital surveillance replace the boss who dropped by your desk unannounced, or will it spark a worker revolt and new privacy laws? Will socializing in the neighborhood replace the office water cooler? Will the days of the week continue to blur? It’s too early to say.
What seems clear is that for huge swaths of the population, the nature of work and teamwork has changed. And there’s little chance of going back.

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