Thursday, March 1, 2018

Aetna faces senators' scrutiny over claims denials

By Susannah Luthi  | March 1, 2018

Two leading Senate Democrats asked Aetna on Thursday to hand over information about its prior authorization process, citing concerns that their practices may have violated federal law.

Senate Finance Committee Ranking Democrat Ron Wyden of Oregon and Senate health committee Ranking Democrat Patty Murray of Washington honed in on California's investigation into the insurer's alleged refusal to pay for a critically ill patient's treatment without reviewing his medical history. A former Aetna medical director admitted during a deposition that he never reviewed patient medical records when deciding whether to pay for treatment.

The two lawmakers asked Aetna CEO Mark Bertolini to explain the insurer's claims determination and patient appeals process for its plans, as well as its medical directors' duties.

Wyden and Murray said Aetna's behavior in the California case "appears to violate safeguards put in place by the Affordable Care Act," which require insurers to allow beneficiaries to review their file.

Aetna has acknowledged that six state regulators are looking into its prior authorization practices

The critique comes as congressional Democrats worry expansion of insurance plans that don't comply with Affordable Care Act coverage protections will lead to a higher number of similar cases. The Trump administration has lifted the time-limit on short-term plans, a move that critics say will pit these plans in direct competition with traditional insurance.

"These junk plans skirt key consumer protections included in the Affordable Care Act that bar insurance companies from ignoring appeals, denying care or charging people more because of their age, gender, or because of a pre-existing condition," the senators' release said.

Susannah Luthi covers health policy and politics in Congress for Modern Healthcare. Most recently, Luthi covered health reform and the Affordable Care Act exchanges for Inside Health Policy. She returned to journalism from a stint abroad exporting vanilla in Polynesia. She has a bachelor’s degree in Classics and journalism from Hillsdale College in Michigan and a master’s in professional writing from the University of Southern California.



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