Weekly Enrollment Snapshot: Week 4

FOR IMMEDIATE RELEASE November 28, 2018 Contact: CMS Media Relations (202) 690-6145 | CMS Media Inquiries Weekly Enrollment Snapshot: Week 4 Week 4, Nov 18-24, 2018 In week four of the 2019 Open Enrollment, 500,437 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.  Consequently, the cumulative totals reported in this snapshot reflect one fewer day than last year. Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchanges and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment. Definitions and details on the data are included in the glossary. HealthCare.gov Platform Snapshot HealthCare.gov Platform Snapshot Week 4: Nov 18 – 24 Cumulative:  Nov 1-24 Plan Selections 500,437 2,424,913 New Consumers 131,224 588,131 Consumers Renewing Coverage 369,213 1,836,782 Consumers on Applications Submitted 716,629 4,055,111 Call Center Volume 406,105 1,975,535 Calls with Spanish Speaking Representative 27,312 135,918 HealthCare.gov Users 1,731,525 7,200,000 CuidadoDeSalud.gov Users 67,245 271,007 Window Shopping HealthCare.gov Users 139,099 750,421 Window Shopping CuidadoDeSalud.gov Users 5,461 22,003 HealthCare.gov State-by-State Snapshot  The state-by-state Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Cumulative individual plan selections for the states using the HealthCare.gov platform include:   State Cumulative Plan Selections Nov 1 – 24 Alaska 5,582 Alabama 49,371 Arkansas 16,782 Arizona 40,861 Delaware 5,754 Florida 622,664 Georgia 139,645 Hawaii 6,017 Iowa 14,211 Illinois 73,688 Indiana 35,100 Kansas 26,986 Kentucky 22,565 Louisiana 22,571 Maine 17,551 Michigan 71,596 Missouri 59,121 Mississippi 27,144 Montana 11,241 North Carolina 140,741 North Dakota 5,856 Nebraska 28,714 New Hampshire 11,434 New Jersey 66,473 New Mexico 12,724 Nevada 23,550 Ohio 48,148 Oklahoma 38,659 Oregon 41,882 Pennsylvania 92,775 South Carolina 62,358 South Dakota 8,043 Tennessee 58,151 Texas 311,489 Utah 56,105 Virginia 73,726 Wisconsin 62,150 West Virginia 5,735 Wyoming 7,750 Glossary Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report. Plan selections will not include those consumers who are automatically re-enrolled into a plan. To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments. New Consumers: A consumer is considered to be a new consumer if they did not have 2018 Exchange coverage through December 31, 2018 and had a 2019 plan selection. Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2018 Exchange coverage through December 31, 2018 and either actively select the same plan or a new plan for 2019. Exchange: Generally, this report refers to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchange are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. HealthCare.gov States: The 39 states that use the HealthCare.gov platform for the 2019 benefit year, including the Federally-facilitated Exchanges and some State-based Exchanges. Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications). Call Center Volume: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included. Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric. HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total. ### Get CMS news at cms.gov/newsroom, sign up for CMS news via email and follow CMS on Twitter CMS Administrator @SeemaCMS, @CMSgov, and @CMSgovPress