"Plans really do need to be
diligent as far as watching their call logs, because it really does give a good
bit of insight into opportunities where a beneficiary has called in and may
have raised multiple issues during that call."
— Anne Crawford, senior vice president of compliance solutions
at ATTAC Consulting Group, talked with AIS's RADAR
on Medicare Advantage about CMS's new plan to suspend the
collection of call logs from several audit areas.
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