Weekly Enrollment Snapshot: Week 5

FOR IMMEDIATE RELEASE December 6, 2018 Contact: CMS Media Relations (202) 690-6145 | CMS Media Inquiries Weekly Enrollment Snapshot: Week 5 Week 5, Nov 25-Dec 1, 2018 In week five of the 2019 Open Enrollment, 773,250 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.  Consequently, the cumulative totals reported in this snapshot reflect one fewer day than last year. Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchanges and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment. Definitions and details on the data are included in the glossary. HealthCare.gov Platform Snapshot HealthCare.gov Platform Snapshot Week 5: Nov 25 – Dec 1 Cumulative:  Nov 1-Dec 1 Plan Selections 773,250 3,198,163 New Consumers 224,132 812,263 Consumers Renewing Coverage 549,118 2,385,900 Consumers on Applications Submitted 1,071,125 5,126,236 Call Center Volume 701,277 2,676,812 Calls with Spanish Speaking Representative 45,786 181,704 HealthCare.gov Users 2,435,992 9,059,798 CuidadoDeSalud.gov Users 84,459 337,524 Window Shopping HealthCare.gov Users 200,172 909,749 Window Shopping CuidadoDeSalud.gov Users 6,707 26,052 HealthCare.gov State-by-State Snapshot  The state-by-state Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Cumulative individual plan selections for the states using the HealthCare.gov platform include:   State Cumulative Plan Selections Nov 1 – Dec 1 Alaska 7,065 Alabama 63,751 Arkansas 22,201 Arizona 55,090 Delaware 7,706 Florida 799,188 Georgia 182,018 Hawaii 7,806 Iowa 18,999 Illinois 100,218 Indiana 47,974 Kansas 35,783 Kentucky 30,172 Louisiana 29,802 Maine 23,809 Michigan 96,042 Missouri 77,912 Mississippi 35,445 Montana 15,529 North Carolina 184,891 North Dakota 8,184 Nebraska 38,407 New Hampshire 15,255 New Jersey 89,712 New Mexico 16,935 Nevada 31,068 Ohio 66,329 Oklahoma 51,169 Oregon 56,060 Pennsylvania 123,918 South Carolina 82,402 South Dakota 11,155 Tennessee 75,729 Texas 414,350 Utah 75,197 Virginia 100,457 Wisconsin 82,493 West Virginia 7,728 Wyoming 10,214 Glossary Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report. Plan selections will not include those consumers who are automatically re-enrolled into a plan. To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments. New Consumers: A consumer is considered to be a new consumer if they did not have 2018 Exchange coverage through December 31, 2018 and had a 2019 plan selection. Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2018 Exchange coverage through December 31, 2018 and either actively select the same plan or a new plan for 2019. Exchange: Generally, this report refers to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchange are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. HealthCare.gov States: The 39 states that use the HealthCare.gov platform for the 2019 benefit year, including the Federally-facilitated Exchanges and some State-based Exchanges. Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications). Call Center Volume: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included. Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric. HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total. ### Get CMS news at cms.gov/newsroom, sign up for CMS news via email and follow CMS on Twitter CMS Administrator @SeemaCMS, @CMSgov, and @CMSgovPress.