By Faith Karimi and Carma
Hassan, CNN Updated 1:44 AM ET, Fri September 27, 2019
(CNN) A Maine woman has a message for United
Healthcare after it sent her over 500 letters: Make it stop! Please!
Stephanie Lay said she found the piles of
letters from the insurance company stashed in her mailbox between Thursday and
Monday.
"A week ago Thursday was the first wave
of letters, I got 46 letters," she told CNN. "I immediately called
United Healthcare insurance and told them I received 46 letters of the same
letter."
And the letters just kept coming, piling up to
more than 500 by Monday.
They were addressed to her son, who has autism
and lives in a private care facility, she said. But instead of her son's name
inside when you opened them, the letters said Dear Maine's Department of Health
and Human Services -- in Cincinnati, she told local media.
The letters were about a $54 or $0 healthcare
claim that United Healthcare said is not covered, Lay said.
When she asked United Healthcare why she was
receiving a mountain of letters, she was told it was a coding issue, she said.
In a statement, United Healthcare told CNN
it's working to resolve the issue but it cannot provide details due to privacy
requirements.
"We have determined the cause of the
problem. We are very sorry this occurred, and we have contacted the family to
discuss the situation with them," the health insurer said.
Lay said the letters all have a message at the
bottom urging people to go paperless. " I'm thinking they had to take down
half of a forest just to send this," she said.
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