"We're seeing plans begin
to modernize their efforts in ways that truly reach their entire population —
everyone from unhappy members to [members] that are a little complacent to
unengaged members to very engaged members — you name it."
— Melissa Smith, executive vice president of consulting and
professional services at HealthMine, Inc., spoke with AIS's RADAR on Medicare Advantage
about how payers are responding to Consumer Assessment of Healthcare Providers
and Systems (CAHPS)-based Star Ratings measures for 2021 and beyond.
Subscribers may read the RADAR on Medicare Advantage article in which this quote appeared online. Learn more about subscribing to AIS Health's publications.
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