Service providers want
customers to notify them if they’re sick before they arrive for a job.
As Dallas County
shelters in place, essential service workers like plumbers, HVAC technicians
and electricians are continuing to enter the homes of residents — and they’re
relying on customers to keep them safe.
“Plumbers,
historically, protect the health of the nation,” said Keresa Richardson, who
co-owns Benjamin Franklin Plumbing in Dallas, "and we continue to do so by
providing services when everyone else is quarantined. We’re still out there
doing our job.”
Richardson and her husband,
J.R. run Lawton Group, a firm that includes Benjamin Franklin Plumbing,
Buckaroo Pest Protection, Lawton Mechanical Services and other companies
providing mechanical services.
“Our guys are accustomed to dealing with very
unhealthy environments, and they have a series of inoculations they have to go
through as a plumber to protect themselves,” Richardson said.
Benjamin Franklin’s
nearly 150 employees are continuing to work, she said. But the company is
asking customers who call for service to tell them if anyone in the home is
feeling ill or showing symptoms related to COVID-19.
“We want to make sure
that if there is anyone quarantined, we’re not putting our employees at risk,”
said Richardson.
Baker Brothers CEO
Jimmy Dale said his company is also relying on customers to notify his company
if they’re sick so that they can avoid potentially spreading coronavirus.
Still, there’s a
level of risk involved.
“The fact that
[workers] can spread it to other places and other people ... that’s the part
that really scares them and scares us,” said Dale.
Dale said Baker
Brothers hasn’t run into a scenario where they might have to deny service to a
customer, but that those decisions will be made by management to ensure the
safety of both workers and customers. If a customer reports that someone in the
household is sick when calling to request services, the company will first try
to reschedule the job depending on what is being requested.
Dale has also given
employees permission to refuse service at the door if they feel customers
aren’t forthcoming about any potential illness in the household, or they’re uncomfortable
about a job for any reason.
Baker Brothers’ 273
employees are working remotely where possible, according to Dale. Technicians
who make house calls are going straight to service calls from their homes and
calling in for weekly team meetings.
The company has
instructed workers to follow guidelines from the Centers for Disease Control
and Prevention when they go into homes. They’re maintaining six feet of space
between themselves and customers, and also wearing protective gear including
face shields and gloves. And they’re disinfecting equipment between every job.
Employees at
Dallas-Fort Worth-based Berkeys Air Conditioning, Plumbing & Electrical are
keeping their distance at customers’ doors and performing touchless payment
transactions for jobs, according to President Jamie Wooldridge.
“We can actually send
an invoice to the customer and they can pay for it then,” said Wooldridge. “And
if that’s not feasible, then we have them read us the credit card number
instead of passing it back and forth.”
Wooldridge said that
if a customer tells the company they’re under quarantine or exhibiting symptoms
associated with coronavirus, they’re asking them to reschedule services for a
later date.
The shelter in place order that affects
more than 2 million Dallas County residents is also putting an abnormal — but
expected — strain on home plumbing systems, Richardson said.
Several plumbing
companies’ executives who spoke with The Dallas Morning News said
they’ve seen an uptick in service calls for clogged plumbing, likely resulting
from the added stress of residents flushing products other than toilet paper.
“A lot of times we
don’t realize we have five people in the house but you only have two people in
at a time,” Dale said. “All day long, five people being there kind of creates
that.”
“We’ve had a big
uptick in drain calls,” Dale said. Baker Brothers saw twice as many service
requests for clogged plumbing Monday as it would on an average Monday, he said.
Benjamin Franklin
plumbers have even started leaving a roll of complimentary toilet paper at the
homes they service.
“With a toilet paper
shortage, they are flushing baby wipes, paper towels, Kleenex, whatever they
can find to use if they’ve run out of toilet paper,” said Richardson. “That
clogs the system because those are not meant to disintegrate like toilet
paper.”
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