"[It would take] a
groundswell of their members saying, 'What do you mean I can't go in for an
immunization, what do you mean I can’t get the school physical here?' They are
service organizations; they respond to their customers."
— Fred Bentley, a consultant with Avalere
Health, spoke with AIS's Health
Plan Weekly about the 'tug-of-war' between payers and urgent care
centers, which are trying to standardize reimbursement for follow-up care and
wellness services
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