In the week or so leading up to the U.S. declaring a national
emergency, Medicare Advantage and other insurers' early response to the new
coronavirus outbreak included waiving cost sharing related to testing, allowing
early prescription refills and expanding access to and encouraging the use of
telehealth services. But as the virus continues to spread in the U.S., insurers
are having to take extra steps to protect the health of their most vulnerable
members.
While managed care organizations can play a big role in keeping
enrollees safe by addressing social determinants of health, they can make the
largest impact by disseminating information to particularly vulnerable
populations, suggests Jerry Vitti, founder and CEO of Healthcare Financial,
Inc. "They are in a unique position to convey accurate and timely
information about infection control to Medicaid enrollees who…are more
susceptible to disease than the general population."
UPMC Health Plan, which waived testing-related cost sharing and
prescription refill restrictions for enrollees of its MA, Medicaid/CHIP and
commercial plans as of March 6, says it is "trying to get the word
out" in as many ways as possible to its older and/or chronically ill
members.
The insurer is also "pushing telehealth as a first-line
screening" and has waived cost sharing for all lines of business for 90
days when using the UPMC AnywhereCare virtual app, says Amy Helwig, M.D., chief
quality officer with UPMC.
"As the coronavirus becomes a more pressing concern for New
Yorkers and Americans across the country," EmblemHealth has deployed a
multichannel communications strategy to reach members, according to a
spokesperson for the insurer. It is also offering a "bevy of virtual and
telephonic options to help reinforce social distancing and the fact that we
know the elderly are a vulnerable population."
President Donald Trump on March 13 declared the coronavirus
outbreak a national emergency, which means CMS can waive certain federal
requirements in Medicare, Medicaid and CHIP to expand efforts to contain the
virus.
"With the CMS directives, MA plans have to eliminate cost
sharing for testing and extend other emergency flexibilities to enrollees.
However, the issue with the pandemic seems to be the insufficient availability
of testing and ultimately the ability to receive care, not how it's covered or
paid for," says Larry Kocot, a principal at KPMG LLP and a former top CMS
official.
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