FOR IMMEDIATE RELEASE
November 9, 2017
Contact: CMS Media Relations
(202) 690-6145 | CMS
Media Inquiries
Weekly
Enrollment Snapshot: Week One
Week 1, Nov 1-4, 2017
In week one of Open Enrollment for 2018,
601,462 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday
through Saturday. Consequently, week one was only four days long this year
- from Wednesday to Saturday.
Every week during Open Enrollment, the Centers
for Medicare and Medicaid Services (CMS) will release enrollment snapshots
for the HealthCare.gov platform, which is used by the Federally-facilitated
Exchanges, the State Partnership Exchanges, and some State-based Exchanges.
These snapshots provide point-in-time estimates of weekly plan selections,
call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov.
The final number of plan selections associated
with enrollment activity during a reporting period may change due to plan
modifications or cancellations. In addition, the weekly snapshot only
reports new plan selections and active plan renewals and does not report
the number of consumers who have paid premiums to effectuate their
enrollment.
Definitions and details on the data are
included in the glossary.
HealthCare.gov Platform Snapshot
HealthCare.gov Platform Snapshot
|
Week 1 Nov 1 – 4
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Plan Selections
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601,462
|
|
New
Consumers
|
137,322
|
|
Consumers
Renewing Coverage
|
464,140
|
Consumers on Applications Submitted
|
1,351,499
|
Call Center Volume
|
527,046
|
Calls with Spanish Speaking Representative
|
35,365
|
HealthCare.gov Users
|
2,571,931
|
CuidadoDeSalud.gov Users
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65,538
|
Window Shopping HealthCare.gov Users
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338,294
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Window Shopping CuidadoDeSalud.gov Users
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5,725
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Glossary
Plan Selections: The cumulative metric represents the total number of
people who have submitted an application and selected a plan, net of any
cancellations from a consumer or cancellations from an insurer that have
occurred to date. The weekly metric represents the net change in the number
of non-cancelled plan sections over the period covered by the report.
Plan selections will not include those
consumers who are automatically re-enrolled into a plan.
To have their coverage effectuated, consumers
generally need to pay their first month’s health plan premium. This release
does not report the number of effectuated enrollments.
New Consumers: A consumer is considered to be a new consumer if they
did not have 2017 Exchange coverage through December 31, 2017 and had a
2018 plan selection.
Renewing Consumers: A consumer is considered to be a renewing consumer if
they have 2017 Exchange coverage through December 31, 2017 and either
actively select the same plan or a new plan for 2018.
Exchange: Generally, references to the Federally-facilitated
Exchange in this report refer to 39 states that use the HealthCare.gov
platform. The states using the HealthCare.gov platform are Alabama, Alaska,
Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana,
Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri,
Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North
Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South
Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia,
Wisconsin, and Wyoming.
HealthCare.gov States: The 39 states that use the HealthCare.gov platform for
the 2018 benefit year, including the Federally-facilitated Exchanges, State
Partnership Exchanges, and some State-based Exchanges.
Consumers on Applications Submitted: This includes a consumer who is on a completed and
submitted application to the Exchange using the HealthCare.gov platform. If
determined eligible for Exchange coverage, a new consumer still needs to
pick a health plan (i.e., plan selection) and pay their premium to get
covered (i.e., effectuated enrollment). Because families can submit a
single application, this figure tallies the total number of people on a
submitted application (rather than the total number of submitted
applications).
Call Center Volume: The total number of calls received by the call center
for the 39 states that use the HealthCare.gov platform over the time period
covered by the snapshot. Calls with Spanish speaking representatives are not
included.
Calls with Spanish Speaking
Representative: The total number
of calls received by the call center for the 39 states that use the
HealthCare.gov platform over the time period covered by the snapshot where
consumers chose to speak with a Spanish-speaking representative. These
calls are not included within the Call Center Volume metric.
HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed
or interacted with HealthCare.gov or CuidadoDeSalud.gov,
respectively, over the course of a specific date range. For cumulative
totals, a separate report is run for the entire Open Enrollment period to
minimize users being counted more than once during that longer range of
time and to provide a more accurate estimate of unique users. Depending on
an individual’s browser settings and browsing habits, a visitor may be
counted as a unique user more than once.
Window Shopping HealthCare.gov Users
or CuidadoDeSalud.gov Users: These
user metrics total how many unique users interacted with the
window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date
range. For cumulative totals, a separate report is run for the entire Open
Enrollment period to minimize users being counted more than once during
that longer range of time and to provide a more accurate estimate of unique
users. Depending on an individual’s browser settings and browsing habits, a
visitor may be counted as a unique user more than once. Users who
window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user
total.
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