Weekly Enrollment Snapshot: Week 3

Weekly Enrollment Snapshot: Week 3 Week 3, Nov 11-17, 2018       In week three of the 2019 Open Enrollment, 748,244 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.  Consequently, the cumulative totals reported in this snapshot reflect one fewer day than last year. Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchanges and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment. Definitions and details on the data are included in the glossary. HealthCare.gov Platform Snapshot HealthCare.gov Platform Snapshot Week 3: Nov 11 – 17 Cumulative:  Nov 1-17 Plan Selections 748,244 1,924,476 New Consumers 181,994 456,907 Consumers Renewing Coverage 566,250 1,467,569 Consumers on Applications Submitted 1,144,440 3,338,482 Call Center Volume 619,467 1,569,430 Calls with Spanish Speaking Representative 42,432 108,606 HealthCare.gov Users 2,417,325 5,924,461 CuidadoDeSalud.gov Users 94,508 217,120 Window Shopping HealthCare.gov Users 217,704 649,197 Window Shopping CuidadoDeSalud.gov Users 7,691 19,045 HealthCare.gov State-by-State Snapshot  The state-by-state Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Cumulative individual plan selections for the states using the HealthCare.gov platform include:   State Cumulative Plan Selections Nov 1 – 17 Alaska 4,596 Alabama 41,522 Arkansas 13,669 Arizona 32,631 Delaware 4,714 Florida 489,843 Georgia 111,459 Hawaii 4,742 Iowa 11,398 Illinois 57,819 Indiana 27,810 Kansas 21,571 Kentucky 18,295 Louisiana 18,425 Maine 13,669 Michigan 56,641 Missouri 47,121 Mississippi 21,996 Montana 8,677 North Carolina 114,114 North Dakota 4,578 Nebraska 23,381 New Hampshire 9,027 New Jersey 52,503 New Mexico 10,150 Nevada 19,009 Ohio 37,515 Oklahoma 31,111 Oregon 33,394 Pennsylvania 72,673 South Carolina 49,810 South Dakota 6,328 Tennessee 47,586 Texas 243,006 Utah 44,923 Virginia 58,047 Wisconsin 49,733 West Virginia 4,683 Wyoming 6,307 Glossary Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report. Plan selections will not include those consumers who are automatically re-enrolled into a plan. To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments. New Consumers: A consumer is considered to be a new consumer if they did not have 2018 Exchange coverage through December 31, 2018 and had a 2019 plan selection. Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2018 Exchange coverage through December 31, 2018 and either actively select the same plan or a new plan for 2019. Exchange: Generally, this report refers to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchange are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. HealthCare.gov States: The 39 states that use the HealthCare.gov platform for the 2019 benefit year, including the Federally-facilitated Exchanges and some State-based Exchanges. Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications). Call Center Volume: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included. Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric. HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total. ### Get CMS news at cms.gov/newsroom, sign up for CMS news via email and follow CMS on Twitter CMS Administrator @SeemaCMS, @CMSgov, and @CMSgovPress.