"We know that
consumer-directed health plans didn't necessarily result in the level of
consumerism that we thought. We know that health care is just quite honestly
too complex for employees to navigate."
— Ellen Kelsay, chief strategy officer at the National Business
Group on Health (NBGH) talked with AIS's Health
Plan Weekly about what employers are looking for in their 2020
health benefits, including why they aren't as interested in consumer-directed
health plans (CDHPs) as they were a few years ago.
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