I speak with 10-20 financial
advisors every week. For the last 3 to four weeks, I have seen financial
advisors' capacity issues grow. Why? It is because they have more business
coming in than they can handle, dealing with their client's emotions during volatile
markets, and trying to communicate as much as possible. But the toll is
starting to grow, because most financial advisors have not taken enough time
off in the last two years, and feel they need to catch up, but when?
What does this mean for them and their staff, if they are feeling
overwhelmed, as more calls, more technology, more compliance, more
volatility, and more issues pop up every week? Ready for some good news?
Replace your feeling of overwhelm with gratitude. Reach for something
positive, a book, a website, and start every morning by working on yourself
first. You can only do what you can do. For example, a successful financial
advisor I work with spends the first hour of every weekday morning focusing
on getting into a state of gratitude and positive energy. He has a positive
habit pattern. What is your daily positive habit pattern?
Everyone calls us to help grow our business
Why is it that all these firms
think we need help in growing our business? From technology companies to
investment firms, do they not understand that the number one issue for
financial advisors is capacity? Do they not understand that we have a
successful business already and business is going well. We are growing
however, the challenge we have is managing our capacity, as we have too many
clients and we're trying to figure out how we're going to manage it all, not
how we're going to grow it.
We don't want to grow anymore
If marketers and firms took the
approach that people were already successful and that we need help in other
areas of our business, I think they would get a lot more clients, don't you?
The financial advisors I work with are often not trying to dramatically grow
their business. They are not looking for a lot of new clients. Yes, they
would like to acquire a few more ideal clients but only high net worth, high
revenue ideal clients usually 10 ideal families in a calendar year. What is
the number one challenge elite financial advisors face? Capacity is the
number one challenge for most elite financial advisors and their teams.
Imagine if you can get another 200 to 400 hours in a calendar year, what that
might do for your business or your lifestyle in 2023?
How do you build and manage capacity?
There are six areas to help you
manage your capacity as a financial advisor. The first area is segmentation
the second is technology the third is practice management processes the 4th
is people the 5th is delegation and the sixth is time management processes.
Let's examine how you can build capacity in your practice in 2023?
Segmentation
Most financial advisors segment
their business every few years. Elite advisors segment on an annual basis and
they usually have two segments not three or four. They segment based on ideal
families and everyone else. They focus on finding not just ideal clients, but
ideal families which generate ideal revenue for them. They know where they
want to spend their time and who they want to spend it with. Most importantly
they know who they want to spend less time with. I get it you want to spend
time with everyone however, they just know there isn't enough time so they
make sure clients are being well serviced by the people that have the time to
do it. This is usually another financial advisor. Email me at grant@ghicks.com for a copy of our
segmentation guide
Technology
Technology does it better job in
doing repetitive tasks than people do. Check out our technology checklist to
see where you can leverage your time by using technology. The tech categories
seem to grow each and every year and practice management focuses on
leveraging technology for financial advisor practices. https://technologychecklist.getresponsepages.com/
Practice management processes
Practice management is about three
things. Process, process, process. Financial advisors know they need three
clearly defined and written processes that they can articulate. Process one
is the ideal client acquisition. The second is the ideal client service. The
third process is all the other processes is that you need to manage your
business and your practice effectively. Get a copy of our comprehensive
practice management checklist here https://practicemanagement.getresponsepages.com/
People
How many ideal clients or families
can you manage in a calendar year? Now how many ideal clients and families
can your team effectively manage in a calendar year? Most elite teams are
working past capacity and they know they need more people on their team yet
lack the time to add more people to their team because training these people
takes time. The average advisor trained staff 4 hours per year. Adding people
to your team will give you an extra 200 to 400 hours each year. at $500 per
hour, this is a simple return on investment calculation.
Delegation
You can delegate everything in
financial services except prospecting. The more you delegate to your team and
the more processes you have, the more you'll be able to spend time with your
ideal client's ideal families and ideal prospects. You can also spend more
time with your ideal centers of influence. With elite teams, we go through a
delegation checklist and see where we can delegate and save the advisor a
tremendous amount of time by putting processes into place.
Time management strategies
Your goal this year as a financial
advisor is to find 100 to 200 hours of extra time this year. How you do it is
up to you. It starts with your calendar and managing it on a daily weekly and
monthly basis. We all have time management strategies and how that works well
for us. We also have bad time management habits. In the never-ending struggle
of important versus urgent, urgent usually wins, unless you stick to your
calendar. I encourage you to segment your business and think about
implementing technology training staff or adding staff delegates and letting
go and being really strict with your calendar. Remember elite advisors
usually take 8 or more weeks off every year. They trust their team because
they have processes in place. Take a sheet of paper and write these six
strategies down so you can find more capacity in your business this year.
Simple time management ideas for
financial advisors
First off, do you have a perfect
week mapped out and time blocked? Create the perfect week, then the perfect
month, map out the perfect quarter and there you have the perfect year. You
have control of your time, so control it. How many clients do you want to see
per week, per month, and when? How many prospects do you need to see per week,
per month and how many do you need to add to your pipeline per week, per
month? How many COI'sdo you need to see per week, per month, and how many do
you need to add to your pipeline per week, per month? Be in control of a few
weekly numbers, ___ ideal clients to see ___ Ideal prospects to see, Ideal
COI's to see and ___ add how many ideal prospects per week to the pipeline.
For example see 6 clients 4 ideal and 2 non-ideal per week, 2-3 prospects per
week, 1-2 COIs per week to see and add 3 Prospects to the pipeline per week (
from COI's and clients introductions, events weekly, and other marketing
activities) Now map out your week and create the weekly habits, because this
is what you are in control of. You do not need to call everyone this week and
follow up with everyone immediately. They understand you are a busy
professional. Take back the control of your time!
Book ideal client service time differently
Mornings are booked for elite
advisors as the time to work with ideal clients and Ideal prospects.
Afternoons are planned for client service issues. If non-ideal clients ( not
in your top 25) call in the morning, they can be dealt with in the afternoon.
If you run out of time, then they roll to the next afternoon, not the next
morning. Be firm on your service, as your best clients are paying the most to
get the best of you!
How do you go from where you are now, to where you want to be? How
can financial advisors generating $500k of income get to one million plus
revenue? How do you go from $1 millioin to 1.5 million or 2 million to 3
million? I will give you a hint. It’s not about time management. It is
also not about products or services. It’s about your path to success, are you
on it?
What is Your Path to Success?
For financial advisors struggling to grow, they are on the path to
frustration and as one advisor told me, chaotic. How can you go from $500k in
revenue to over 1 million, 2 million 3 million or more? What are the keys to
your path to success? Let’s examine your current path?
Ideal Clients Defined
Do you have a clear definition of what an ideal client is? How much revenue
do you want to generate for every ideal client, family or household? Is it
$5000 or $10,000 or $20,000 $50,000 or more? Defining what your ideal revenue
is first. Then plan on delivering more value to those clients that pay you
the most, and you will gain confidence by delivering more to your best
clients.
What Value Add Did You Deliver Last Year?
What are the value-added items did you deliver to your best clients last
year? Did you deliver a comprehensive estate plan in writing? Did you build a
legacy binder for them, or do a beneficiary audit? Did you give more
comprehensive planning and advice, or was it all about performance? What are
you going to deliver of great value this year? “Doing the same thing over and
over and expecting different results is Albert Einstein’s definition of
insanity. Deliver more value, means you are worth more. This is how you are
going to go from generating $5000 per client to eventually $10,000 to $20,000
or more revenue to you. ( Note I am not saying charging fees, depending on
your compensation, it is the revenue generated by assets, fee-based
commissions or other methods. This is up to you and your firm.)
Measure Your Revenue
The number on thing advisors measure is their overall revenue. Divide your
total revenue by the number of clients, and you have your average revenue per
client. Now measure your top 10 revenue per client. This will help you determine
your ideal revenue per ideal client.
Measure the Number of Ideal Clients
How many ideal clients do you have now generating your ideal revenue per
client? If your ideal revenue per client is $30,000 and you have 20 clients
paying that, how many could you manage in a calendar year, if that is all you
did? If eventually all of your time was spent on ideal clients and prospects,
how many could you manage in a calendar year delivering more value to each
year? Usually, the number is 100 or less. Is this the path you are currently
on? Or are you just getting more and more clients and less and less time?
Steps on the Path
So let’s focus on the path to success. First focusing on delivering more
value to your best clients. Let’s say you have 50 clients generating $30,000.
Then acquiring more ideal clients where the revenue is more. Let’s say you
acquire 10 new ideal clients per year at $40,000 each. Now in 5 years, you
have 50 clients generating $2 million in revenue. You end up with fewer
clients and more revenue. Is this the path you are on?
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