In addition to H-E-B, two other regional
grocers made an appearance in the top quartile: ShopRite and Publix.
Author: Sammy Turner (KVUE) Published: 4:07 PM CST January 8, 2020 Updated: 7:12
PM CST January 9, 2020
AUSTIN, Texas — Editor's note: The
attached video is about H-E-B's plans to expand in South Austin.
Customer data science company dunnhumby has
released its third annual Retailer Preference Index, a study that examines the $700
billion grocery industry.
The study named H-E-B as the top U.S.
grocery retailer, dethroning Trader Joe's and beating out Amazon and Costco, the previous top
three retailers.
For the study, dunnhumby looked at 60 grocery
retailers across the U.S., including Food Lion, Albertsons, Aldi, Safeway,
Target and Walmart. It also surveyed 7,500 consumers to understand how they
think about the industry.
The study credits H-E-B's jump to the top to
"sustained focus and excellence on assortment, relevance and private
brand," which is consistent with its findings that some regional grocers
are starting to be competitive with the leading non-traditional retailers.
In addition to H-E-B, two other regional grocers
made an appearance in the top quartile: ShopRite and Publix.
According to the study, the two most important
customer needs remain price and quality for the third year in a row. The study
also showed the majority of customers value price over quality until household
income begins to exceed $200,000 annually.
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