Coming Soon: Multi-factor Authentication (MFA) on the Commercial Repayment Center Portal (CRCP)

The Centers for Medicare & Medicaid Services (CMS) will be implementing optional MFA services on the CRCP. CMS has adopted Identity Proofing and MFA to provide users with the ability to view unmasked case information. The ID Proofing process requires that you provide information to CMS sufficient to prove that you are the person you claim to be. This process works in conjunction with MFA Services, which uses two or more different authentication factors to verify a user’s identity. Once you complete the process, you can choose whether to use an MFA Credential ID to view previously masked case information on your accounts when you log in to the CRCP. Verified users will also have the ability to: View letters Print Letters MFA access will be granted when you: Successfully complete the ID Proofing process Activate at least one Credential ID through the CRCP (text or voice call) Please note that MFA and the associated ID Proofing process will be optional for CRCP users. If users wish to use the CRCP without going through the MFA process, they may do so but will not have the benefit of viewing letters or unmasked data . MFA is scheduled to be available beginning on January 11, 2021. Once available, users may start the MFA process from the CRCP home page in the, by clicking the “Next Step: Getting Started” link displayed in the new Multi-Factor Authentication box. Updated user guides and training materials will be available on this website and within the CRCP upon implementation. If you are not yet a registered user of the CRCP and would like to register you may do so at https://www.cob.cms.hhs.gov/CRCP/. Select “I Accept” on the Login Warning page and then click Step 1 “PIN Request” at the bottom of the portal home screen to begin the process.

Centers for Medicare & Medicaid Services (CMS) has sent this update. To contact Centers for Medicare & Medicaid Services (CMS) go to our contact us page.