30 Ideas, Exercises,
& Topics for Customer Service Training
Customer service is tough. The expectations of the role might
seem clear — it's about helping and guiding customers to solve their problems
and answer their questions. But the nuts and bolts of how you actually do
that can be easier said than done. That's why education and training is so
important. To retain customers and keep them happy so you can grow your
business, you need to prioritize employee training so they're equipped to
meet customer needs. In fact, we found that customer-centric
companies are 60% more profitable than companies that don't prioritize
customer service. Your customer service training should cover three aspects
of the service function: attitude, skills, and knowledge. Developing your
team in each of these areas can provide them with a well-rounded skill set to
tackle nearly any customer issue. Below are some customer service training
ideas you can use to build a strong educational foundation — no matter what
industry you work in. |
No comments:
Post a Comment