How to Implement and
Plan Hybrid Customer Service Strategies
As companies consider future office re-entries, they are also
considering workspaces where some service reps are remote, some are
in-person, and some are a hybrid of the two. Even more notable is that
service people want the hybrid working option. A recent survey found
that reps were 14% more interested in working from a combination of home and
office vs. just in the office, and 45% more interested in a blended model
than just working at home. Even though your employees are on board, it may be
confusing, as a service manager, to figure out how to lead a hybrid support
team. The good news is that support teams can leverage the hybrid working
model and still find success in providing excellent customer service. This
post will explain what hybrid customer service teams look like and give
insight from remote HubSpot service leaders on how to implement and manage
these teams. |
No comments:
Post a Comment