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Today, the Centers for Medicare
& Medicaid Services (CMS) released two new tools for states to utilize
as they prepare to return to normal eligibility and enrollment operations
after the COVID-19 public health emergency. These tools were developed in
cooperation with the National Association of Medicaid Directors (NAMD) and
CMS’s state and territory Medicaid & Children’s Health Insurance
Program (CHIP) partners.
The first tool provides states
with strategic approaches for processing Medicaid fair hearings as states
resume normal eligibility and enrollment operations. Contained in the tool
are steps a state may want to take to assess their fair hearing process and
capacity, strategies to address anticipated fair hearing volume, and how to
request authority from CMS to implement a mitigation strategy if needed.
The second tool provides states
with a summary of best & promising practices gleaned from discussions
that CMS had with Medicaid agency leadership from each state, DC and three
U.S. territories. The tool includes information on strategies states are
implementing related to outreach, enrollee communications, renewals,
updating beneficiary contact information and addressing workforce issues to
support their preparation for returning to normal eligibility and
enrollment operations after the COVID-19 public health emergency.
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