December 3, 2019
Think about your
workforce. Do some of your employees require more "managing” than others?
Do some enjoy pushing the limits, while others seem totally clueless about the
problems they cause?
The best thing to do with this kind of incivility is tackle it
head-on. Try these 7 tips for dealing with rude or difficult employees.
1. Focus on what you want to happen,
not on how you feel. The emotional response will kick in first, but the trick
is not to act on it.
2. Be assertive. Don't expect an
employee to read your mind. Let him or her know when you're annoyed, upset or
disappointed.
3. Give and request
frequent feedback. Don't stew over what an employee may be thinking. Ask.
4. Model the type of behavior you want. Exhibit
the kind of upbeat, forward-looking professionalism you expect from your staff.
5. Deal directly and discreetly.
Choose face-to-face talks in private to discuss an employee's attitude or
behavior.
6. Always document. Keep a record of all
communications to prevent lies or faulty recollections from taking over later.
7. Be gracious.
Someone's rudeness doesn't give you the right to respond in kind.
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