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On January 14, the White
House announced a new initiative to help ensure
Americans have COVID-19 tests on hand in case they are
needed. The website
to order at-home testing kits -- at no cost
-- is now live and accepting orders. People who do not
have Internet access or who need additional assistance with
ordering can call
1-800-232-0233 (TTY 1-888-720-7489) to place
their orders.
The Eldercare Locator and
the Disability
Information and Assistance Line (DIAL) also
can assist older adults and people with disabilities with
placing orders if they need additional help, connect people
to accessible instructions, and help with
administering the tests. Both phone lines are staffed
Monday-Friday from 9 a.m. to 8 p.m. (Eastern).
- Older adults can call the Eldercare
Locator at 800-677-1116 Monday-Friday or visit
the website to chat live or browse
resources.
- People with disabilities can
contact DIAL by calling 888-677-1199 or by emailing DIAL@usaginganddisability.org. The
DIAL information specialists are trained to work with
people of various communications abilities, including
spending as much time as needed to understand callers.
Deaf and hard-of-hearing people can reach DIAL
using the 711/Video Relay Service (VRS). To use this
free service, simply dial 711 to be connected via text
with a communications assistant. (For people who
do not communicate through speech, sign language or
VRS, email is the best option to communicate with
DIAL.)
Two important notes:
- There are enough kits to fill
orders for every residential address in the
country.
- Orders will begin shipping at the
end of January, for both people who placed their
orders via the online form in the days when only the
online form was available and those who began ordering
when the phone lines became available.
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