New “Go Paperless” Feature Coming to the Commercial Repayment Center Portal (CRCP)

Effective April 5th a new “Go Paperless” feature is being added to the CRCP. This new feature allows the Account Manager to opt into a paperless setting for the account. When the decision is made to opt-in to the paperless functionality, all correspondence will be viewed on the CRCP.  Hard copy letters will no longer be mailed. This option will not only reduce the amount of paper that your organization needs to handle, but it also eliminates concerns about delays in receipt that arise when the information is mailed to you.   Using this new feature will allow the Account Manager, Account Designees, and any additional individuals listed by the Account Manager to be notified by e-mail that there is new correspondence available to view in the CRCP. Please note that those wishing to view the letters in the CRCP must be logged in using multi-factor authentication. Additional details on the new “Go Paperless" functionality will be available in the April update of the CRCP User Guide.

Centers for Medicare & Medicaid Services (CMS) has sent this update. To contact Centers for Medicare & Medicaid Services (CMS) go to our contact us page.