Companies
have increasing concerns over cybersecurity issues.
By Paul S. Henry November
20, 2019
Soon
after the first insurance policy was written, and the first investment account
was opened, criminals began looking for ways to misappropriate funds.
From
the beginning, financial services companies have grappled with the challenge of
creating a seamless customer experience, while also providing a level of
security that protects both the company and the customer.
In the
current environment of the internet and advanced technology, this problem
compounds exponentially. While the latest tech allows for easier and smoother
business processes for consumers, it also opens up new avenues for criminal
activity.
The
very defenses that companies set up to combat fraudsters can negatively affect
the customer experience that they work so hard to cultivate.
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