FOR IMMEDIATE RELEASE November 27, 2019 Contact: CMS Media Relations (202) 690-6145 | CMS Media Inquiries Federal Health Insurance Exchange Weekly Enrollment Snapshot: Week 4 Week 4, Nov 17-23, 2019 In week four of the 2020 Open Enrollment, 703,556 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.  Consequently, the cumulative totals reported in this snapshot reflect one fewer day than last year. Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchange and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment. Definitions and details on the data are included in the glossary. HealthCare.gov Platform Snapshot HealthCare.gov Platform Snapshot Week 4: Nov 17 – 23 Cumulative:  Nov 1-23 Plan Selections 703,556 2,372,957 New Consumers 190,135 621,709 Consumers Renewing Coverage 513,421 1,751,248 Consumers on Applications Submitted 1,001,908 3,888,569 Call Center Volume 524,567 1,655,291 Calls with Spanish Speaking Representative 38,001 124,850 HealthCare.gov Users 2,315,250 7,228,767 CuidadoDeSalud.gov Users 85,105 277,989 Window Shopping HealthCare.gov Users 169,673 682,254 Window Shopping CuidadoDeSalud.gov Users 6,852 19,684 HealthCare.gov State-by-State Snapshot  The state-by-state Snapshot provides cumulative individual market plan selections for the 38 states using the HealthCare.gov platform for the 2020 benefit year. Cumulative individual plan selections for the states using the HealthCare.gov platform include:   State Cumulative Plan Selections Nov 1 – 23 Alaska 5,165 Alabama 45,094 Arkansas 14,339 Arizona 35,010 Delaware 5,942 Florida 658,453 Georgia 145,968 Hawaii 5,350 Iowa 14,480 Illinois 65,099 Indiana 32,678 Kansas 23,332 Kentucky 22,642 Louisiana 23,267 Maine 13,439 Michigan 62,790 Missouri 55,154 Mississippi 31,354 Montana 10,560 North Carolina 135,471 North Dakota 4,891 Nebraska 25,614 New Hampshire 11,148 New Jersey 62,566 New Mexico 11,277 Ohio 44,910 Oklahoma 36,728 Oregon 39,019 Pennsylvania 83,118 South Carolina 61,555 South Dakota 8,232 Tennessee 51,778 Texas 326,950 Utah 62,090 Virginia 67,205 Wisconsin 57,879 West Virginia 5,025 Wyoming 7,385 Glossary Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report. Plan selections will not include those consumers who are automatically re-enrolled into a plan. To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments. New Consumers: A consumer is considered to be a new consumer if they did not have 2019 Exchange coverage through December 31, 2019 and had a 2020 plan selection. Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2019 Exchange coverage through December 31, 2019 and either actively select the same plan or a new plan for 2020. Exchange: Generally, this report refers to 38 states that use the HealthCare.gov platform for the 2020 benefit year. The states using the HealthCare.gov platform for the individual market Exchange are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. HealthCare.gov States: The 38 states that use the HealthCare.gov platform for the 2020 benefit year, including the Federally-facilitated Exchange and some State-based Exchanges. Consumers on Applications Submitted: This includes a consumer who is on a completed application submitted to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications). Call Center Volume: The total number of calls received by the call center for the 38 states that use the HealthCare.gov platform for the 2020 benefit year over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included. Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 38 states that use the HealthCare.gov platform for the 2020 benefit year over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric. HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total. ###