The outages, slowness and trading difficulties came as Apple and
Tesla split shares; the brokerage firms said the issues were resolved later on
Monday.
A multi-system market outage affected many of the largest
brokerage firm platforms early Monday, with clients taking to Twitter to voice
their frustration.
The troubles came on the same day Apple enacted a 4:1 stock
split and Tesla’s shares were split 5:1, and as the Dow Jones Industrial
Average reconfigured three holdings. The issues were largely resolved later on
Monday.
Investors using TD Ameritrade, Charles Schwab, Vanguard,
Robinhood, E-Trade and other sites said they were experiencing issues in the
morning.
For TD Ameritrade, some users stated on Twitter (under
the hashtag #TDAmeritradedown) that weren’t able to access some mobile
applications.
The brokerage’s system was down at 9:37 a.m. Eastern time,
according to Downdetector,
which said the number of site problems peaked at about 7,300. Most users, 76%,
said they had login issues, with 15% reporting website access troubles and 7%
difficulties placing trades.
A TD Ameritrade spokesperson said at 12:45 p.m. that issues were
being addressed: “Clients are able to access their accounts and trades are
being processed as usual across all TD Ameritrade platforms.”
Earlier in the day, “many clients experienced high levels of
slowness on the TD Ameritrade web platforms and the TD Ameritrade mobile app,”
the spokesperson added. “During this time, the thinkorswim desktop and
thinkorswim mobile app were not impacted.”
Later in the afternoon Monday, TD Ameritrade said it’s issues
had been resolved. “We’re working with impacted clients to address any
concerns they may have. We apologize for the inconvenience and take the
performance and reliability of our trading platforms very seriously,” it said
in a statement.
(TD Ameritrade is set to become part of Schwab later
this year in a $26 billion deal.
Glitches at Vanguard, Schwab, Robinhood
Vanguard investors reported about 2,500 issues on Downdetector, mainly due to login
problems.
The fund giant said in response to an inquiry that it “is
experiencing intermittent connectivity issues impacting our websites and
phones. We are working to resolve the issue as quickly as possible.
We apologize for the inconvenience and thank clients for their patience.”
At about 3:30 p.m., Vanguard released a notice stating that
“full access has been restored and systems are now operating as usual.”
The firm recommended that clients “clear their interest cache and cookies, and
recycle their web browser” before logging back onto the system.
Schwab also had troubles, with its clients voicing frustration
via social media. One user tweeted: “I got stocks running and I
can’t sell!! What’s going on? Both app and web are down??”
On Twitter the company stated: “Due
to a technical issue, Schwab.com may
be intermittently inaccessible for some clients. We are working to restore
service as quickly as possible. Hold times may be longer than usual. We
apologize for any inconvenience.”
The number of reported issues for Schwab peaked at 1,500, according to
Downdetector, while this figure was about 3,000 for Robinhood.
In addition, Robinhood, which has had system issues throughout
the year, tweeted that
“Some users are experiencing issues with delayed order status updates. These
are display issues only, and should not impact order execution. We’ll update
the status page with the latest.”
The status page said Robinhood’s systems
were operational as of 1:25 p.m.
“This morning, some customers were experiencing issues with
delayed order status updates. We’ve resolved the issue, and Robinhood is operational.
We apologize for the inconvenience,” the firm said in a statement at 3.25 p.m.
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