New Field Agent Portal enables agents who historically
relied on face-to-face sales to continue selling Medicare plans in a socially
distanced world
NEWS
PROVIDED BY MyMedicareBot
Jun 30, 2020, 11:00 ET
HUNTINGTON BEACH, Calif., June 30, 2020 /PRNewswire/
-- In response to the COVID-19 pandemic, MyMedicareBot announces the
availability of its Field Agent Portal, which equips field agents to safely and
compliantly sell Medicare plans for the upcoming AEP. The portal includes
innovative agent training and monitoring tools to ensure field agents can
transition successfully from the traditional face-to-face sales model to a
remote, socially distanced one.
A surge in Medicare shopping is expected this AEP as working
seniors are laid off and start looking for a Medicare plan. Social
distancing guidelines raise unprecedented challenges for field agents, who
generate nearly a third of all enrollments. As a result, health plans and FMOs
have a challenging AEP ahead of them.
MyMedicareBot's Field Agent Portal is a web-based tool that
provides field agents with an integrated CRM, electronic Scope of Appointment,
plan quoting, and telephonic enrollment capabilities. Field agents can sell,
service, and enroll members through a CMS-compliant process. "With our
Field Agent Portal, health plans and FMOs can confidently rely on their field
agents to operate safely and compliantly and meet the expected increase of
enrollments this AEP," says Michael Cho, CEO of MyMedicareBot.
One key feature of this solution is the ability to email or
text an electronic Scope of Appointment, allowing it to be sent, signed, and
returned in a matter of seconds. The solution also automatically records,
transcribes, and evaluates all enrollment calls for compliance and other
call-quality issues. With built-in training tools, field agents can adopt
the tool quickly and efficiently. The portal only requires a computer and
internet to operate — no special hardware or third-party software is needed.
The Field Agent Portal is available as a stand-alone
solution for health plans and FMOs or can be integrated with existing tools. It
is a fully configurable SaaS platform that allows for quick implementation time
(three to six weeks) and can be easily integrated with ConnectureDRX Digital Medicare
solutions.
To learn more, visit mymedicarebot.com or
email info@mymedicarebot.com.
About MyMedicareBot:
We are a technology and services company that uses analytics
to drive Medicare membership growth, retention, and profitability. We are
experts in developing innovative Medicare distribution solutions that are quick
to implement and increase the ROI of our clients' sales, retention, and
conversion campaigns.
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